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Jennifer Rich

Chief Operating Officer

Jen (she/her) has more than 20 years of communications expertise related to broad social change issues. Before joining TheCaseMade, she spent five years as Director of Communications at the US Interagency Council on Homelessness and the five years before that as the Director of the Family and Youth Services Bureau’s National Clearinghouse on Families and Youth. Jen’s a journalist by training, having spent the early part of her career in Brazil, reporting for the New York Times, MSNBC, and others. She lives in the Chicago suburbs with her husband and three musical theater-loving kids and is proudly a Gallup-certified Strengths coach.

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